Behind the Scenes of PACE Facilitator Training: The Connect Phase Artwork

Beyond Digital Transformation Podcast

Welcome to the Beyond Digital Transformation Podcast – A platform for results-driven mining industry leaders to share their stories of transformation in deploying people focussed technology practices that delivers meaningful, measurable impacts for their mining operations. This podcast features experiences and opinions from established mining industry leaders and influencers who have participated in the beyond digital transformation mining technology conference series since 2018; Thank you for tuning in to learn from these and other leaders, on how to mitigate the obstacles of deploying mining systems that increase safety while enhancing your production KPIs to help you get on the path, to a digitally-enabled mining operation with a people-first philosophy. This is your opportunity to learn how to mitigate the obstacles of deploying mining systems that increase safety while enhancing your production KPIs and what the obstacles might be before you encounter them and visualize the solutions by connecting with mining technology leaders who have been there, learned valuable lessons, and achieved their goals.

All Episodes

Beyond Digital Transformation Podcast

Behind the Scenes of PACE Facilitator Training: The Connect Phase

February 27, 2025 • Neha Singh

Get an all-access pass to discover how PACE change experts are made. This episode dives deep into a PACE facilitator training session, specifically focusing on the crucial "connect" phase of the PACE methodology.

Learn how PACE prioritizes the human element before technical aspects of change.

Key topics include:

The Perfect Client Checklist: Understand the criteria PACE uses to determine if an organization is a good fit, including the need for strong leadership buy-in and a data-driven approach.
Core Principles of the Connect Phase: Explore how PACE facilitators act as detectives, uncovering the deeper reasons behind resistance to change.
Understanding Resistance: Learn to view resistance as valuable feedback and how to address concerns with empathy.
Uncovering Mental Models: Discover the techniques PACE facilitators use to identify deeply ingrained beliefs and assumptions that shape reactions to change. The Technology Acceptance Model is discussed as one such method.
Mobilizing for Change: Understand how facilitators guide people to develop a clear roadmap for action, assign roles, and frame change to resonate with values. The importance of identifying and cultivating informal leaders is highlighted.
Digital Tools: Explore how PACE utilizes technology like Mural (a collaborative virtual whiteboard) and AI-powered platforms to enhance the change process.
Key Takeaways: Understand that successful change involves understanding people, addressing concerns, and empowering participation. It requires creating a shared vision and a culture of trust.
The Actualize Phase: A brief mention to tune in to the next episode to delve into the actualize phase.

What does PACE Do? PACE focuses on enabling effective leadership during organizational change.

It addresses the common struggles leaders face in dedicating time to the change process and understanding the needs of those adapting to it. PACE helps clarify the vision of the change, understand the desires and fears of the people undergoing the change, and create personalized roadmaps for leaders.

These roadmaps provide customized communication assets & tools and detail where leaders need to be, how they should present themselves, and what messages to deliver, when and how. Furthermore, PACE considers the broader organizational context in which the change is occurring to manage the perception of other changes happening simultaneously.